cair50Privacy Policy

This page describes what we collect when you use cair50 and how we keep that data protected. We collect personal information only to verify your identity, process your payments, and deliver our service. We do not sell your data to third parties, and we encrypt all sensitive information at rest and in transit.

Our privacy practices comply with data-protection principles applicable in supported jurisdictions. You retain rights to access, correct, and delete your personal information. This policy applies to all cair50 services: live-dealer tables, sportsbook betting, slot games, and account management across our mobile app and web interface.

If you have questions about how we handle your data, contact us via the support email listed in this policy.

What we collect on cair50

We collect information in three categories: identity data, transactional data, and usage data.

Identity data: When you create a cair50 account, we collect your email address, full name, phone number, and national ID number. We require a photo of your ID (national ID, passport, or driving licence) and proof of address (utility bill, bank statement, or government letter dated within the last three months). We store these documents securely and delete image files after account verification is complete; we retain only a cryptographic hash for verification purposes.

Transactional data: We record all deposits, withdrawals, and bets you place on cair50. This includes the date, time, amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and game type. We retain this data for seven years to comply with anti-money-laundering regulations and to settle disputes.

Usage data: We collect information about how you use our app: which games you play, how long you stay logged in, which tables you join, and what device and browser you use. We use this data to improve our service, detect fraud, and understand player behaviour. We do not use this data to target advertising.

Note: We do not collect your password or PIN. We store only a secure hash, so even our support team cannot read your password if you lose it. If you forget your password, we verify your identity via your registered email or phone before issuing a reset.

How we use your data

We use your data only for purposes directly related to delivering cair50 services:

Account verification: We match your submitted ID against our KYC database to confirm your identity and age.
Payment processing: We share your payment information with our payment processors only to complete deposits and withdrawals. Your mobile banking, local payment, or bank details are encrypted and never stored in plain text on our servers.
Fraud detection: We analyze your betting patterns, login locations, and transaction history to detect suspicious activity. If we flag unusual behaviour, we may contact you to verify the activity.
Customer support: We use your data to respond to your inquiries, investigate disputes, and recover lost accounts.
Service improvement: We analyze aggregated usage data (not linked to individuals) to understand which games are popular, which payment methods are most used, and where we need better streaming quality or faster withdrawal processing.
Legal compliance: We retain transaction records to comply with anti-money-laundering laws and to respond to lawful government requests.

Third-party data processors

We share your data with third parties only when necessary to deliver our service:

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet receive your payment details to complete transactions. Each processor has its own privacy policy; we encourage you to review theirs. We do not control how they use your data beyond processing the transaction.

Cloud infrastructure: Our servers may sit outside your jurisdiction (typically in Southeast Asia); your data is encrypted before it leaves our local systems. We use cloud providers with data-protection certifications and contractual obligations to keep your data secure.

Live-dealer studios: Our dealers and studio staff see only your betting activity (the amount you bet, whether you win or lose) during gameplay. They do not see your name, ID number, or payment details.

Legal and government: We may disclose your data if required by law, court order, or lawful government request. We will notify you of such requests unless we are legally prohibited from doing so.

We at cair50 treat your personal data as a liability, not an asset. We collect the minimum needed to operate, encrypt what we store, and delete what we no longer need.

cair50 Editorial Team

Cookies and tracking on cair50

Our cair50 app and website use cookies and similar technologies to recognize you when you return, remember your preferences, and measure how the service performs. We use first-party cookies only (set by cair50.bet); we do not use third-party tracking pixels or advertising cookies.

Essential cookies are required for the app to function (e.g., to keep you logged in). Performance cookies track page load speed and error rates so we can improve our infrastructure. You can disable non-essential cookies in your browser settings, but doing so may limit app functionality.

Your rights on cair50

You have the right to:

Access: Request a copy of all personal data we hold about you. We provide this within 7 business days in a machine-readable format (typically CSV or JSON).
Correct: Update your email, phone number, or address at any time via your cair50 account settings.
Delete: Request account deletion, which permanently removes your personal data and closes your account. Any remaining balance is forfeited unless you withdraw it before deletion.
Restrict: Ask us to stop using your data for specific purposes (e.g., marketing, fraud detection) while retaining your account. Note that restricting fraud detection may limit your account's functionality.
Portability: Request that we transfer your data to another service provider in a standard format.

To exercise these rights, contact our support team via the email listed in your account dashboard. Provide your account email or phone number so we can verify your identity. We respond within 7 business days.

Data retention on cair50

We retain personal data only as long as necessary:

Active accounts: Identity and transactional data are kept while your account is active and for 7 years after closure (to comply with anti-money-laundering regulations).
Deleted accounts: If you request account deletion, we delete your personal data within 30 days. Transaction records are retained for 7 years in an anonymized form for regulatory compliance.
Disputes: If a dispute is pending, we retain data until resolution plus 1 year.
Usage logs: Aggregated usage data (not linked to individuals) is retained indefinitely for service improvement.

Security measures we employ

We protect your data using industry-standard encryption and access controls:

All data is encrypted using AES-256 at rest.
Data in transit is encrypted using TLS 1.2 or higher.
Access to your personal data is restricted to cair50 staff who have a business need to access it (e.g., support staff handling your dispute).
Our servers are monitored 24/7 for unauthorized access.
We conduct annual security audits by independent third parties.

If we discover a data breach affecting your personal information, we notify you within 3 business days via email and provide details of what happened and what you should do.

International data transfers

cair50 operates across multiple jurisdictions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Your data may be transferred to, stored in, or processed in countries other than your country of residence. These countries may have different data-protection laws than your home country.

We only transfer data to jurisdictions that provide adequate data protection or where we have contractual safeguards in place. If you do not agree to international transfers, you cannot use cair50.

Contact us about privacy

If you have questions about our privacy practices, wish to exercise your rights, or want to report a data breach, contact our support team:

Email: [email protected]
Response time: 4–8 business hours for standard inquiries; urgent data-breach reports receive priority.

We may ask you to verify your identity before responding to privacy requests. If you are unsatisfied with our response, you may lodge a complaint with your local data-protection authority.

Updates to this privacy policy

We may update this policy from time to time to reflect changes in our practices or applicable law. We notify you of material changes via email at least 30 days before the change takes effect. Your continued use of cair50 after the notification period constitutes acceptance of the updated policy.